Summary
Lloyds (England and Wales) moves many contact points from Mortgage Processing to the Conveyancer Support email, and wants planning, building regulation, ground rent, share certificate, tenancy, warranty and indemnity policy documents forwarded to the borrower instead of sent to Lloyds. Without a new home warranty it will proceed if the site has no more than 15 properties and construction was monitored by a professional consultant, and retentions are released to the nominated solicitor or borrower.
Check the lender’s current requirements before you rely on this summary.
Questions changed
31 questions- 5.1.1aIf different from 1.11, the contact point if the seller has owned the property for less than 6 months
- 5.5.3aIf different from 1.11, contact point for reporting if evidence of breach and all outstanding conditions will not be satisfied by completion
- 5.5.3bDoes the lender require an original/copy of the planning permission?
- 5.5.3cDoes the lender require an original/copy of the building regulation consents?
- 5.5.3dDoes the lender require certificates of lawful use or development/established use certificate?
- 5.5.4aIf different from 1.11, contact point if the property is subject to restrictions which may affect its value or marketability.
- 5.7.1cIf the lender is prepared to accept a title falling within 5.7 and the property is a freehold flat or flying freehold, to which contact point must this be reported?
- 5.10.1aIf different from 1.11, contact point if there is a restriction on use.
- 5.14.9aIf different from 1.11, contact point for matters connected with the lease
- 5.14.10aIf different from 1.11, contact for service charge matters
- 5.14.12aDoes the lender require a clear ground rent/service charge receipt to be sent to you?
- 5.14.15aIf different from 1.11, contact point if there is an absentee/insolvent landlord
- 5.15.2aIf different from 1.11, contact point if there are apparent problems with the management company
- 5.15.2bDoes the lender need to be sent the management company share certificate?
- 5.16.2aIf different from 1.11, contact point if unable to certify search entry does not relate
- 6.1.3aIf different from 1.11, contact point if borrower is not taking up the mortgage offer
- 6.2.1aIf different from 1.11, contact if any discrepancies in property's description
- 6.3.1aContact point for any issues relating to purchase price.
- 6.4.5aIf different from 1.11, contact point if we will not have control over the payment of all the purchase money
- 6.5.1aIf different from 1.11, contact point if vacant possession is not being given
- 6.6.2aIf different from 1.11, contact point when you do not have details of current letting or letting to take place at completion
- 6.6.3aDoes the lender require counterpart/certified copy tenancy agreement to be sent to you?
- 6.7.2aWhat new home warranty documentation should be sent to the lender?
- 6.7.3aShould any assignments of building standards indemnity schemes be sent to us?
- 6.7.4aWill the lender proceed if the property does not have the benefit of a new home warranty scheme?
- 6.9.1aIf different from 1.11, contact point if necessary easements are absent
- 6.10.2aWho will the lender release any retentions (or instalments of the advance) to?
- 6.11.1aIf different from 1.11, contact point if property is affected by redevelopment or road proposals
- 6.12.1aIf different from 1.11, contact point if pre-emption rights, resale restrictions, options etc will affect the lender's security
- 6.13.1aIf different from 1.11, contact point if property is affected by improvement/repair grant which will not be discharged
- 9.1aDoes the lender need to be sent the indemnity insurance policy?
Activity trends
Published changes per month, December 2024 to November 2026
peak 21
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| Month | Changes |
|---|---|
| Dec 2024 | 3 |
| Jan 2025 | 2 |
| Feb 2025 | 12 |
| Mar 2025 | 5 |
| Apr 2025 | 5 |
| May 2025 | 4 |
| Jun 2025 | 5 |
| Jul 2025 | 5 |
| Aug 2025 | 4 |
| Sep 2025 | 8 |
| Oct 2025 | 7 |
| Nov 2025 | 12 |
| Dec 2025 | 12 |
| Jan 2026 | 21 |
| Feb 2026 | 16 |
| Mar 2026 | 12 |
| Apr 2026 | 5 |
| May 2026 | 12 |
| Jun 2026 | 6 |
| Jul 2026 | 5 |
| Aug 2026 | 1 |
| Sep 2026 | 1 |
| Oct 2026 | 1 |
peak 17
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| Month | Changes |
|---|---|
| Dec 2024 | 1 |
| Jan 2025 | 2 |
| Feb 2025 | 8 |
| Mar 2025 | 3 |
| Apr 2025 | 3 |
| May 2025 | 1 |
| Jun 2025 | 1 |
| Jul 2025 | 2 |
| Aug 2025 | 3 |
| Sep 2025 | 3 |
| Oct 2025 | 3 |
| Nov 2025 | 8 |
| Dec 2025 | 9 |
| Jan 2026 | 17 |
| Feb 2026 | 14 |
| Mar 2026 | 7 |
| Apr 2026 | 2 |
| May 2026 | 11 |
| Jun 2026 | 3 |
| Jul 2026 | 4 |
| Aug 2026 | 1 |
| Sep 2026 | 1 |
peak 12
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| Month | Changes |
|---|---|
| Jan 2025 | 1 |
| Feb 2025 | 6 |
| Mar 2025 | 3 |
| Apr 2025 | 2 |
| Jun 2025 | 1 |
| Jul 2025 | 2 |
| Aug 2025 | 3 |
| Sep 2025 | 4 |
| Oct 2025 | 6 |
| Nov 2025 | 6 |
| Dec 2025 | 7 |
| Jan 2026 | 8 |
| Feb 2026 | 12 |
| Mar 2026 | 4 |
| Apr 2026 | 2 |
| May 2026 | 8 |
| Jun 2026 | 1 |
| Jul 2026 | 3 |
| Aug 2026 | 3 |
peak 7
Month of this change
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| Month | Changes |
|---|---|
| Feb 2025 | 2 |
| Jan 2026 | 2 |
| Apr 2026 | 5 |
| Jun 2026 | 2 |
| Jul 2026 | 7 |
| Aug 2026 | 1 |
| Sep 2026 | 2 |
| Nov 2026 | 1 |
